FAQ

Order Related

Can I change my order details?

Orders can be cancelled within 24 hours after payment

Can I cancel my order?

Cancellation is possible before the order is officially confirmed. Cancellation is possible before the shipment is sent to China, but the shipping fee must be paid for packaging and postage within China.

When will my order be shipped?

Spot products will be shipped within 3 days, customized products will be shipped within 14-28 working days

Why did I not receive my full order?

To prevent this from happening, please confirm the weight of the package immediately. We will resolve the issue for you within 48 hours.

Shipping & Delivery

How much is the shipping fee?

United States 2KG 600 4KG 750 6KG 900 yuan Free shipping for 3

Do you offer international shipping?

Currently only supports the United States.

Which courier service do you use for delivery?

UPS, Federal

Returns & Exchanges

How can I request a return?

Customized products do not support returns

What should I do if I receive a defective item?

Contact the seller for your after-sales service

Account & Login

How do I create an account?

Email Login

Product Information

Product Information

See product introduction for details

Discounts & Promotions

Do you support bulk purchases?

Support, three people form a group, offline dealers KOL industry practitioners can apply for rebates and distribution discounts